Terms and Conditions

Booking Terms & Conditions


These terms and conditions apply to all bookings made to stay at Nahoon Eco Lodge, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.

 

Individual booking

Upon making a reservation with us here at Nahoon Eco Lodge, you agree to our standard cancellation policy. In order to avoid a cancellation charge of one night accommodation, per room, you must contact us at before 3pm local time, 1 week prior to your day of arrival. This policy is valid throughout the reserved stay and applicable to early departures. A late cancellation will result in a fee of the first night’s accommodation, unless otherwise specified.
Reservations that are required to be paid by method other than the credit card registered in the guest name, are to be prepaid in full, one day before reserved arrival. Payment may be processed via credit card or bank transfer.
Check-in time is 2:00 p.m. local time.
Check-out time is 10:30 a.m local time.
At Nahoon Eco Lodge is non-smoking in all areas except designated areas. Breach of this policy entitles the property to charge the guest card at the additional value of that night’s accommodation.
Kindly note that we only allow guests who are listed on the reservation access to the room/property. Should you wish to add any name/s, kindly inform us in advance. We also reserve the right to remove any guests who are not listed on the reservation off the property and we reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our policy.
Any charges not settled upon departure will be charged to the guaranteed credit card.
 

YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

We require a valid credit card (debit cards are not accepted) in order to guarantee and confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged with the non-refundable room rate once the reservation has been confirmed. Where you have made any other type of reservation, your card will not be charged unless one of the events specified below occurs, for example if you cancel your booking after the allotted time.

 

Group booking

All group reservations are subject to an extended cancellation policy, subject to the specific group size and dates reserved. An agreement of which will be made on confirmation of reservation.
Check-in time is 3:00 p.m. local time.
Check-out time is 12:00 noon local time.
Our home is non-smoking in all areas. Breach of this policy entitles the property to charge the guest card at the additional value of that night’s accommodation.
Accommodation and other incidentals are subject to be settled as per contractual agreement, specific to the group. All charges not settled by the guests upon departure will be charged to the guaranteed credit card.
 

CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.

If we receive your cancellation request by no later than 3pm local time, 2 weeks prior to the day of arrival, there will be no charge in relation to your cancellation. Any cancellation requests we receive after 3pm local time, 2 weeks prior to arrival, will be subject to a fee equivalent to one night’s stay in the room you had booked. This cancellation fee will be charged to the card details you supplied to us at the time of making your booking. This cancellation fee will also apply if you fail to arrive for your stay at Nahoon Eco Lodge, a prepaid reservation will incur the entire stay charge.

Note, a cancellation is only confirmed on receipt of cancellation number. A cancellation must be confirmed in writing by sending an email to [email protected] A verbal cancellation is not final.

 

CHECK-IN & CHECK-OUT
Time: Unless otherwise agreed, check-in is permitted from 2pm and we kindly ask that all guests depart by no later than 10:30am.

Security: In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.

Guests travelling from outside of South Africa: If you are travelling from outside South Africa, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Nahoon Eco Lodge to anyone who is unable to provide this information.

Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Nahoon Eco Lodge to anyone who is under the age of 18.

 
CHARGES
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

A credit card pre-authorisation will be taken prior to check-in. All charges incurred during your stay, charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.

Unfortunately American Express cards are not supported.

 
YOUR STAY
During your stay, we ask that you comply with the following house rules:

Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Nahoon Eco Lodge is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our policy.

No Smoking: No smoking is permitted inside Nahoon Eco Lodge at any time, whether in your room or elsewhere. Nahoon Eco Lodge has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals & Pets: No animals will be allowed in Nahoon Eco Lodge.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.

Damage: We kindly ask that all guests respect Nahoon Eco Lodge rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge you a replacement fee in respect of such damage and/or missing items.

Parking: We have secure parking on the premises and is at no extra cost.

Press: Nahoon Eco Lodge has a strict no press policy. Guests will be held accountable if they disclose or identify any guests who are at Nahoon Eco Lodge in any press or social media including Facebook, Twitter, Instagram and on personal blogs. Similarly, guests must refrain from identifying or describing any private hire event occurring at Nahoon Eco Lodge.

 
DAMAGE & LOSS
We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Nahoon Eco Lodge. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

 
YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Privacy Policy.

 
OTHER IMPORTANT TERMS
Force Majeure: Nahoon Eco Lodge will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing Law & Disputes: Any claim, dispute or impasse relating to these terms and conditions shall by governed by the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with the services referred to herein, or these terms and conditions or any matter related to or in connection therewith
 
These terms and conditions constitute the entire agreement of the parties with respect to the subject matter hereof and supersedes all prior oral and written agreements. No failure or delay on the part of Nahoon Eco Lodge in exercising any right or remedy hereunder or enforcing the terms and conditions of this Agreement will operate as a waiver thereof. Headings are for convenience only and not for use in interpretation of these terms and conditions
 
All provisions of these terms and conditions are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms and conditions which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these terms and conditions shall remain in full force and effect
 
Delay or failure to comply with or breach of any of these terms and conditions if occasioned by or resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood, storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any Government or other authority, compliance with Government orders, demands or regulations, or any circumstances of like or different nature beyond the reasonable control of the party so failing force majeure, will not be deemed to be a breach of these terms and conditions nor will it subject either party to any liability to the other
Should either party be prevented from carrying out its obligations by force majeure lasting continuously for a period of 30 (thirty) days, the parties will consult with each other regarding the future implementation of these terms and conditions. If no mutually acceptable arrangement is arrived at within a period of 30 (thirty) days thereafter, Nahoon Eco Lodge shall be entitled to terminate all of its rights and obligations in terms of or arising from these terms and conditions and/or any service forthwith on written notice.